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Quality Business Unit
The Quality Business Unit has the main mission of offering companies consultancy, appropriate Training and auditing with methodologies and tools of environmental management that ensure the improvement of the organizational processes foreseeing the increase of client and collaborator satisfaction as well as stakeholder income return.
Our team plans and carries out consultancy, training and auditing services using when necessary national and international references such as ISO 9001, TS 16949, ISO 27001, ISO 20000 Good Priv@cy, Excellence Models (PNQ), ISO 17025, Strategic Planning, Balanced Scorecard, Ferramentas de Controle da Qualidade Off-line Quality Control Instruments (Taguchi, Experiment Liners, QFD, FMEA), 5S filosophy, Analysis and Problem Solution Methodologies, Process Managing, Development of Suppliers, Six Sigma, among others.
This Business Unit produces and provides training under all management references and methodologies priorly stated as well as develop specific training in order to meet our clients’ needs.
The Quality Business Unit develops and applies, whenever necessary management instruments according to each profile, with the clients’ needs and expectations targeting to contribute with business management, optimizing processes while making them friendlier. however this is not done by any costs or in any way, it is carried out sustainably considering the short, medium and long term.
Products that are offered by the Quality Business Unit:
Quality Management System (Diagnosis, Consultancy, Auditing and Training):- Quality Management System - ISO 9001
- Management Systems for Health Organizations – Hospital Accreditation, PNGS, CQH
- Management Systems for Information Security - ISO 27001
- Management Systems for Automotive Suppliers - ISO TS 16949
- Management Systems for Civil Engineering - PBQP – H
- Management Systems for the Quality of Testing and Calibration Laboratories (ISO / IEC 17025)
- Management Systems for Airspacial Quality - ISO 15100
- Management Systems for Food Chain Quality – ISO 9001, ISO 22000, GMP/BPF and HACCP, in partnership with Food Business Unit
- Management Systems for Business Continuity - BS 25999
- Information Technology - Service Management - ISO 20000
- Management Systems for Data Protection - GoodPriv@cy
- Strategic Planning (SWOT, Market Analysis, Benchmarking, Stakeholders, Intangible Values)
- BSC - Balanced Scorecard
- PNQ – National Quality Award – Excellence Criterias
- Regional Awrds, such as: Paulista Award of the Quality of Management, Mineiro Award, Gaúcho Award and Baiano Award
- Six Sigma
- Management for Processes – Mapping and Redesign of Processes
- Methodology of Analysis / Risk Evaluation (Risk Management)
- Methodology for Cost Reduction
- Quality Increase of the Management System - ISO 9001, Transqualit, ISO TS 16949
- Integrated Management System – ISO 9001, ISO 14001, OHSAS 18001, NBR 16001, SA 8000, ISO 27001, in partnership with SHE Business Unit (Environmental and SSO) and Social Responsibility Business Unit
- Conduct of audits in suppliers
- 5S and 5R filosophy
- Improvement Groups – Mthodology of Problem Analysis and Solution
- Client Satisfaction Surveys
- Quality Control and Assurance Instruments (CEP, FMEA, Taguchi, Experiment Liners, QFD, PPAP, APQP)
- TPM – Total Productive Maintenance and Lean Manufacturing
- Management Quality Systems for Transporters – Transqualit
- Integrated Management System – Transqualit, Transqualit Green, SASSMAQ, PRODIR, ISO 9001, in partnership with SHE Business Unit (Environmental and SSO)
